Refund policy

Standard Business Purchases (Non-Wholesale)

4.1 Warranty and Service: For non-wholesale purchases, Spare Fleet provides a limited warranty and service on Equipment sold to business customers, as detailed in the Buyer Agreement. The warranty covers defects in materials and workmanship under normal use for the specified period, subject to proper maintenance and usage by the Buyer.

4.2 Inspection and Acceptance: Buyers must inspect Equipment upon delivery and notify Spare Fleet of any discrepancies or defects within [X] business days (to be specified in the Buyer Agreement). Failure to report issues within this period constitutes acceptance of the Equipment as delivered.

4.3 Returns and Refunds: Returns or refunds for non-wholesale purchases are subject to the terms of the Buyer Agreement and may be granted only for defective Equipment covered under warranty, at Spare Fleet’s discretion. All returns require prior authorization and must comply with Spare Fleet’s return procedures.

 

Wholesale Transactions

3.1 As Is and Final: All wholesale transactions, defined as bulk purchases by buyers registered as wholesale partners, are sold on an “as is” basis and are final. No returns, refunds, or exchanges will be accepted for wholesale purchases unless explicitly agreed in writing by Spare Fleet prior to the sale.

3.2 Wholesale Buyer Responsibilities: Wholesale buyers are responsible for inspecting Equipment upon delivery and assume all risks related to condition, performance, and suitability. Spare Fleet makes no warranties, express or implied, for wholesale transactions beyond those explicitly stated in the order confirmation.

3.3 Wholesale Discounts: Wholesale buyers who take a stocking position and agree to handle their own service and warranties may qualify for discounted pricing, as outlined in the Buyer Agreement or order confirmation.